If you’ve done a great warm-up, the customer should have been in control of the conversation up to now. The shield of ice is down and they will feel more comfortable with you that they see you not so much as a sales person, but just a person. Take the next step in changing yourself for your customers. Take a quick break from Rodney and let Mike tell you how to perfect your inspections so your customer believes that you are the one for them to trust.
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